Frequently Asked Questions
Pro Care, Inc. has been serving homeowners, businesses, HOA communities, and commercial properties across the greater Seattle and Bellevue area since 2002. We know that choosing the right exterior cleaning company comes with questions, and we want to make that decision as easy as possible. Below you will find answers to the questions we hear most often. If you do not see what you are looking for, call us at (206) 227-5837 or request a free estimate online and our team will be happy to help.
General Questions
What services does Pro Care offer?
Pro Care provides a full range of exterior cleaning and home maintenance services including window cleaning, gutter cleaning, gutter protection, roof cleaning and moss removal, pressure washing, soft washing, solar panel cleaning, holiday light installation, and recurring outdoor maintenance programs for residential and commercial clients. We serve single-family homes, commercial properties, HOA communities, apartment complexes, and retirement communities throughout the greater Seattle area.
How long has Pro Care been in business?
Pro Care, Inc. has been serving the greater Seattle and Bellevue area since 2002, giving us over two decades of experience in exterior cleaning and home maintenance. We are one of the most established and highly reviewed exterior cleaning companies in the region.
Does Pro Care work with residential and commercial clients?
Yes. Pro Care serves both residential and commercial clients, including single-family homeowners, commercial property managers, HOA communities, apartment complexes, retirement communities, and care facilities. Our team is experienced handling properties of all sizes.
How do I request an estimate?
Getting a quote is simple. You can fill out our online estimate request form or call us directly at (206) 227-5837. We follow up the same day with pricing based on your property and the services you need.
How does Pro Care price its services?
We price per job rather than per hour. Factors such as the size of your property, the services requested, accessibility, and the level of buildup or work involved are all taken into account. The price you are quoted is the price you are billed, with no surprises or hidden fees.
Is Pro Care licensed and insured?
Yes. Pro Care holds the required contractor licensing, including a pressure washing contractor’s license, and carries full insurance coverage. Our technicians are trained and background-checked so you can feel confident having our team on your property.
Scheduling and Service Questions
What services does Pro Care offer?
We work to accommodate scheduling as efficiently as possible and follow up on all estimate requests the same day. Availability varies by season, and our busiest periods are spring and fall, so we recommend reaching out early if you have a specific timing preference.
Do you offer recurring or seasonal maintenance service?
Yes. Many of our customers set up recurring maintenance schedules for one or more services so they never have to think about it. At the time of scheduling, just let us know you are interested in a routine program and we will walk you through the options and set up a schedule that works for you.
What are your business hours?
Pro Care operates Monday through Friday, 8:00 AM to 5:00 PM. Our phone number is (206) 227-5837, and you can reach us by call or text.
Do you work in the rain?
Yes. Working in wet conditions is a regular part of doing business in the Pacific Northwest, and most of our services can be performed in light to moderate rain. If conditions are severe enough to affect safety or quality, we will contact you promptly to reschedule at the earliest availability.
What precautions does your team take while on my property?
Our technicians treat every property with care and respect. We protect surrounding landscaping, furnishings, and surfaces during every job, use clean equipment, and ensure work areas are left in better condition than we found them. We are fully insured, and our team is background-checked for your peace of mind.
Can I bundle multiple services into a single visit?
Yes, and many customers do. Combining services like gutter cleaning and window cleaning, or roof moss treatment and pressure washing, into the same visit is a great way to save time and reduce overall cost. Let us know what you need when you request your estimate and we will build a quote accordingly.
Pricing and Billing Questions
Will the price I am quoted change when I receive my invoice?
No. Pro Care prices per job, and the quote you receive is the price you are billed. We do not charge by the hour, so there are no overages if a job takes longer than expected. Some services are quoted as a range — in those cases, we will never bill above that range without contacting you for approval first.
Do you offer free estimates?
Yes. Pro Care provides free estimates for all services. You can request one online or call us at (206) 227-5837 and our team will follow up the same day.
Do you offer any discounts or specials?
We periodically offer promotions and specials. The best way to find out about current offers is to ask when you call or submit your estimate request.
About Our Team
Are your technicians trained and background-checked?
Yes. All Pro Care technicians are trained on proper techniques for each service and background-checked before joining our team. We hold our staff to a high standard on every job, and our long-tenured technician team is one of the things our customers consistently praise in reviews.
How long have your technicians been with Pro Care?
Pro Care has strong employee retention, and many of our technicians have been with the company for years. That consistency translates directly into better service, because our team knows our customers, knows the region, and has seen just about every property condition imaginable over their time with us.
What should I expect on the day of my service?
Our team will arrive within the agreed service window. Technicians will introduce themselves, confirm the scope of work, and get started efficiently. We work carefully around your property and let you know when the job is complete. If we notice anything else worth your attention while on site, we will flag it before we leave.